5 YEAR WARRANTY
XP Metal Detectors warrants that their metal detectors will be free from defects in materials or workmanship for 5 years. This contractual warranty for parts and labour takes effect from the initial date of purchase.
In addition, at the end of this 5 year warranty, XP Metal Detectors products are also repairable for a minimum of 5 additional years.
After the 5-year warranty period, XP will repair these products for a reasonable fee regardless of the fault.
XP products have a lifespan of at least 10 years!
LONGTIME® is the first European label that identifies and promotes products designed to last.
XP Metal Detectors products listed below are LONGTIME® certified to ensure longevity, robustness and repairability.
This warranty does not cover:
- Breakage caused by falls, impacts or accidental damage
- Damage caused by abnormal use or resulting from non-compliance with the conditions of use stipulated in the device's instructions
- Alteration of the electronic circuit by any unauthorized person
- Using without coil cover or using defective coil cover
- Corrosion of electronic circuits due to water ingress
- A reduction in battery life due to battery ageing
- Breakage of cables or wires
Spare parts are not covered by the 5 years warranty.
Parts that are subject to normal wear and tear like headphone earpads, coil bolts and fittings, cases, etc... (These parts must be replaced in case of wear and tear in such a way that no damage will be caused to the device).
Batteries, pinpointer, chargers and connectors have a 2-year warranty.
In the event of any fault or malfunction, do not hesitate to look at our diagnostic tool. If it did not help to fix your issue, you would have to contact your XP dealer for advice. Should any part require returning to them or distributor it must be accompanied by a note explaining the fault. Carriage / shipping cost is the customer's responsibility. Proof of purchase is required to make a claim under this warranty. If a faulty device has been replaced by a new or reconditioned one, the warranty will continue from the original purchase date.
Where to buy?
Find all our products at our authorized resellers and distributors in more than 50 countriesGo to the reseller page
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We regularly update the system of our detectors in order to continuously improve their performanceGo to the update page